Shaping The Future Of Customer Communications
Join enterprise leaders, service providers, accessibility experts, and communications innovators for three days of strategy, insight, and real-world solutions.
The Industry Needs Better Conversations
Customer communications are entering a new era shaped by AI, accessibility mandates, operational complexity, and rising customer expectations.
Organizations are being asked to modernize faster, communicate more intelligently, and deliver experiences that work for everyone. The Industry Summit exists to help leaders navigate that shift with clarity, strategy, and real-world solutions.
This Summit was created for the teams solving those challenges in real time.
15,000
AI Transformation
The MarTech market has exploded from 150 vendors in 2011 to over 15,000 today, yet most organizations are still running communications architecture built for a different era.
1,000,000
ADA/WCAG Mandates
A $1 million settlement was paid by an AI accessibility vendor after misrepresenting its tool’s ability to achieve WCAG compliance, and the organizations using it were sued too.
92%
Omnichannel Complexity
92% of internet users access the web on mobile, yet most communications operations are still built around print composition.
70%
Legacy Modernization
60–70% of enterprise content migration projects exceed budget or timeline, and fewer than 1 in 5 organizations can answer the basic inventory questions before they start.
66%
Accessibility Risk
Up to 66% of translated document sets contain at least one inaccuracy, and up to 6% contain errors with the potential for clinical harm.
5%
CX expectations
A 5% increase in member retention translates to a 25%+ increase in profits.
A Message from the summit Founder
Dear Fellow Industry Leaders,
For 30 years, Crawford Technologies has helped regulated enterprises and government organizations manage critical customer communications. We also know that some of the most valuable industry insights come from bringing experienced people together, something no white paper or product demo can fully replace.
That belief inspired the Crawford Technologies Industry Summit and now it is leading us into its next chapter.
This year, the Crawford Technologies Industry Summit becomes ATLYS summit.
ATLYS Summit builds on the event you know and addresses the issues shaping our industry today: AI, accessibility, compliance, rising customer expectations, and the need to modernize communications workflows.
The 2027 program focuses on real-world challenges through practical, operational sessions across two concurrent tracks. Topics will include customer communications management, AI, accessibility, compliance, and workflow modernization. Madison Advisors will return to moderate panel discussions and keep the conversation grounded in data and practical insight.
Whether you join us as a sponsor, speaker, or attendee, your participation matters. ATLYS summit succeeds because of this community.
I look forward to seeing you in Boca Raton.
Ernie Crawford
CEO & President
Crawford Technologies
Built Around Real Problems. Real Systems.
Real Outcomes.
Real Outcomes.
This is not a theoretical conference filled with trend predictions and generic presentations.
Every session is designed around operational realities, enterprise-scale communications challenges, and practical solutions teams can actually implement.
More Than Sessions.
A Room Full of the Right Conversations.
The Industry Summit was designed to create the kind of conversations that rarely happen in day-to-day operations: honest discussions about what’s changing, what’s difficult, and where communications leaders should focus next.This is where strategy becomes collaboration.
Two Tracks. One Industry Transformation.
Wednesday and Thursday sessions are organized into two concurrent tracks, allowing attendees to customize their Summit experience based on role, priorities, and organizational focus.
Customer Experience & Communications Management
Explore the technologies, architectures, and operational frameworks redefining modern communications management.
Topics include:
- AI-driven Intelligent Document Processing
- Omnichannel orchestration
- Legacy modernization
- Automated Document Factory strategies
- Postal optimization
- Cloud transformation
- Enterprise data security
Accessibility, Translation & Localization
Discover how accessibility, multilingual communications, and compliance are converging into a critical enterprise discipline.
Topics include:
- ADA Title II + WCAG compliance
- European Accessibility Act
- AI-assisted remediation
- Translation risk and governance
- Alternative formats
- Braille and large print
- Multilingual communications
- Cognitive accessibility
Three Days Designed for Learning, Strategy,
and Connection
and Connection
Arrival, registration, networking, welcome dinner and reception.
Keynote sessions, concurrent tracks, networking, sponsored evening experience.
Advanced sessions, peer discussions, closing remarks, evening networking.
Final breakfast, conversations, relationship building, departures.
ATLYS summit Sponsors
